At Canvasiya, we are committed to delivering your artwork safely and efficiently. This Shipping Policy outlines our procedures, timelines, and delivery practices to ensure a smooth and transparent experience.
1. Shipping Locations
We currently ship across India. For international deliveries, please contact us at before placing an order to confirm availability and costs.
2. Order Processing Time
- All orders are processed within 2 to 4 business days from the date of purchase.
- Custom or made-to-order paintings may take 7 to 14 business days depending on the complexity of the artwork.
- Orders are not processed or shipped on weekends or public holidays.
3. Estimated Delivery Time
- Metro Cities: 3 to 7 business days after dispatch
- Other Locations: 5 to 10 business days after dispatch
Please note that delivery times are estimates and may vary due to external factors such as courier delays, weather conditions, or regional restrictions.
4. Shipping Charges
- Shipping charges are calculated at checkout based on your location and the size/weight of the painting.
- Occasionally, we may offer free shipping promotions or discounts—these will be clearly communicated on our website or during checkout.
5. Order Tracking
Once your order is dispatched, you will receive an email or SMS with your tracking number and courier details. You can use this information to monitor the delivery status of your order.
6. Packaging and Handling
All paintings are carefully packed using durable materials to ensure they arrive in perfect condition. In case of any visible damage on delivery, please contact us immediately with photographs.
7. Delays and Exceptions
While we strive for timely delivery, delays can occur due to:
- Courier company issues
- Remote delivery locations
- Natural events or force majeure
We appreciate your patience and understanding in such situations.
Need Assistance?
If you have any questions about your order or shipping status, please reach out to us at:
Email:
Contact Page: Visit Support Page
Our support team will be happy to assist you.