At Canvasiya, we value your trust and strive to provide the highest quality artwork. While we take utmost care in packaging and shipping your orders, we understand that sometimes issues may arise. This policy outlines the conditions under which returns and refunds are accepted.
Return Policy
Due to the unique and delicate nature of our products, returns are only accepted under specific circumstances.
Eligible for Return:
You may request a return if:
- The item was damaged during shipping
- You received a wrong item (different from what you ordered)
Not Eligible for Return:
We do not accept returns in the following cases:
- Change of mind after purchase
- Minor differences in color or texture due to screen display variations
- Customized or made-to-order paintings
- Delay in delivery caused by courier or external factors
Return Window:
Return requests must be submitted within 7 days of receiving your order.
Return Conditions:
- The product must be in unused, original condition
- It must be returned in its original packaging
- You must provide clear photographs showing the issue
How to Request a Return:
- Your order number
- A description of the issue
- Photos of the item and packaging
Our team will assess your request and respond within 2 business days.
Refund Policy
We offer refunds in specific situations where the return is approved or the product cannot be delivered.
Refunds Will Be Issued If:
- Your return request is approved and the product passes our inspection
- The product is out of stock or unavailable
- You cancel your order before it is shipped
Refund Process:
- Once your return is received and inspected, we will notify you of the approval status
- If approved, your refund will be processed within 7–10 business days
Refund Method:
- Refunds will be made to your original method of payment (e.g., UPI, credit/debit card, bank transfer)
Non-Refundable Situations:
- Returned items that are used, damaged, or not in original condition
- Customized artwork
- Delays in shipping due to courier or force majeure events
Contact Us
For any questions or assistance with your return or refund, please contact us at:
Email:
Phone: +91 784 854 9685
Contact Form: Visit Support Page
We are committed to ensuring your satisfaction with every purchase.